Return Policy

Return & Refund Policy

Last Updated: February 14, 2026

Thank you for shopping with Jofriches Trading Co.

We offer a curated selection of both brand-new goods and unique pre-owned treasures. We want you to be completely satisfied with your purchase. However, if you need to return an item, we are here to help.

1. Return Timeframe

You have 30 calendar days to request a return from the date you received your item. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

Because we carry a hybrid inventory, return eligibility depends on the type of item purchased:

New Items: Must be unused, unworn, and in the same condition that you received it. It must be in the original packaging with all tags and labels attached.
Pre-Owned / Vintage Items: Must be returned in the exact condition in which they were shipped. We verify all pre-owned items against our listing photos and descriptions upon return.
Proof of Purchase: A receipt or order number is required for all returns.

3. Non-Returnable Items

Certain types of items cannot be returned for credit or exchange:

Gift cards.
Perishable goods (food, flowers, etc.).
Personal care items (for hygiene reasons).
Final Sale: Items marked as "Final Sale" or "Sold As-Is" cannot be returned.

4. How to Initiate a Return (Important)

Since our inventory is sourced from various locations and partners, please do not send your purchase back to the manufacturer or the return address listed on the shipping label. Packages sent back without prior authorization may not be received or refunded.

To start a return:

Email us at joseph@jofrichestradingco.com with your Order Number and reason for return.
We will review your request and provide you with a Return Merchandise Authorization (RMA) number and the correct return address for your specific item.
Pack the item securely and include your proof of purchase inside the box.

5. Shipping Costs

Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refund Deduction: If you receive a refund, the cost of the original shipping will be deducted from your refund.
Recommendation: If you are returning an item over $50, we strongly suggest using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.

Approval: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Processing Time: Please allow 5–10 business days for your bank to post the refund to your account.

7. Exchanges

New Items: We only replace items if they are defective or damaged.
Pre-Owned Items: Due to the unique nature of pre-owned inventory, direct exchanges are often not possible as we may only have one in stock. In these cases, we will process a refund upon return, and you may purchase an alternative item.

8. Damaged or Defective Items

If you received a damaged product, please contact us immediately (within 48 hours of delivery) at joseph@jofrichestradingco.com with photos of the damage. We will arrange for a replacement (if available) or a full refund.